Terms & Conditions
These terms and conditions apply for any purchase from the Sand & Soul Skin online shop. In order to make a purchase you must accept these terms and conditions and by doing so you agree to all that is stated below.
Both legal entities and private persons may place orders in the online shop. These terms and conditions apply to both consumers and legal entities. Note that the terms and conditions differ in some parts depending on if you place the order as a consumer or as a representative of a legal entity. In these terms and conditions “you” shall in relevant parts be interpreted as the legal entity you represent.
Sand & Soul Skin is a Swedish company that is subject to Swedish law including EU regulations and directives. Furthermore, Sand & Soul Skin strives to always comply with mandatory consumer protection laws and regulations where you as a consumer has your country of residence. Sand & Soul Skin cannot guarantee that these terms and conditions comply with all applicable mandatory consumer protection laws. Nothing in these terms and conditions shall exclude or limit Sand & Soul Skin’s liability with regard to any matter for which it would be unlawful for Sand & Soul Skin to limit or exclude its liability according to applicable mandatory law.
All prices in the online shop include 25 % Swedish VAT and the choices of currency is; Euro (EUR) or Swedish Krona (SEK).
The prices in the online shop do not include any payment- and shipping charges, billing- or handling charges, packaging fees and/or customs duty. When you are resided in a country outside of the EU and/or when ordered products are delivered to a country outside the EU, additional taxes and charges may apply.
The prices applicable are set at the date upon which you place your order.
We reserve for any price adjustments and obvious typing errors in the online shop, in advertisements or in marketing material. When Sand & Soul has an online campaign the price or offer will be valid until the product is out of stock or through the set period of time.
Our skin care products are marked with a Best Before Date when opened. Up until this date we guarantee the product will keep its quality standard. The best before date is only a recommendation, why the product can be used way beyond the date, however e.g. function and scent may be degraded.
Since we are using natural ingredients, they may vary from one season to another depending on weather and soil conditions. This may affect e.g. the scent experience between different batches even if we are using the same formula.
Sand & Soul Skin cannot guarantee that all products will look the same as the product images on the website or that the ingredients are presented in the exact same way on the web as on the labels, since this may change due to e.g. law regulations. However, we always strive to present our products correctly wherever shown.
The products sold by Sand & Soul Skin conform to any mandatory Swedish standards, certifications and legal requirements. Sand & Soul Skin does not take any responsibility for that the products sold in the online shop conform to any other standards, certifications, legal requirements or similar set out in any other country.
All products available for purchase are in stock if no other information is shown. If for some reason a product is out of stock when your order is due for shipping, you will be notified by email and have the option to keep your backorder and wait until the product is back in stock, choose another product or ask for a refund.
Use of information, pictures etc.
The information on our website/online shop is protected by, among others, intellectual property and marketing legislation. This means that trademarks, trade names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without the prior written consent of Sand & Soul Skin or its licensors. We may take legal actions against any unauthorized use without further notice.
Agreement and order confirmation
When placing an order, an agreement is entered into between you and Sand & Soul Skin AB.
When we receive an order from you, we will send an order confirmation by email. We recommend you to save this since it will make it easier for you if you should need to get in contact with our Customer Service. This is also your receipt upon purchase.
You can pay your purchase using the payment methods Klarna, PayPal and credit card. If you are paying by bank- or credit card the payment transaction is carried out in cooperation with Stripe. Click on each company name to read their specific Terms & Conditions.
Shipping and delivery
Prices do not include shipping and delivery costs. This will be added upon ordering in accordance with what is stated in the online shop.
We are not responsible for the products when in transit.
Products that are in stock are normally shipped within 1-3 days. The delivery time may vary depending on your location. You will be notified by email if there are any problems which will delay the delivery.
You shall, depending on the selected delivery solution, retrieve, collect or receive the package in accordance with the instructions from time to time provided by us or the freight company. Depending on the selected delivery solution, you will receive a notice indicating where and when the package may be retrieved or received.
For unclaimed or non-received packages a customer who is a consumer is charged a fee equivalent to the shipping and delivery costs for returning the products. A customer that is a legal entity is charged a fee equivalent to the shipping and delivery costs for returning the products plus a fixed fee in accordance with what is stated on the website.
We do not deliver ordered products if you want the product delivered to an address in a country or region that is illegal for us to deliver to (for example when there is a trade embargo), where there is a war, conflict or instability of any kind. Please be informed that we may have limited possibility to offer delivery to islands or other places that do not have fixed bridge connections or where global freight legal entities do not normally deliver. If you have any questions or queries regarding whether we deliver products to your delivery address or not, please contact our customer service
Right of Withdrawal
When a customer who is a consumer make a distance purchase a 14 day withdrawal period applies in accordance with EU consumer protection law. Right of withdrawal means that you as a consumer have the right to withdraw your purchase by notifying this within 14 days from the day you or a person specified by you have received the ordered product (the withdrawal period), see below. Please note that the right of withdrawal does not apply to a customer that is a company.
If you decide to withdraw your purchase and you want full reimbursement of the product you may not handle the product more than what is necessary to establish its nature, characteristics and function. If you were to handle the product beyond this, we are entitled to make a deduction for any diminished value of the product due to such handling, see further information below.
The right of withdrawal does not apply to sealed products which are not suitable for return due to health protection or hygiene reasons that are unsealed after delivery. When ordering a product for which the right of withdrawal does not apply, you will get clear information about this.
If you want to exercise your right of withdrawal in time, before the expiry of the withdrawal period, please send a clear and precise message to us stating that you want to exercise your right of withdrawal. To facilitate the withdrawal, we recommend you to contact our Customer Service. Please state your address and preferably other relevant information, e.g. order number and date of order, and if you have purchased several products – which products you want to withdraw in the message. You can also choose to fill out and send us the model withdrawal form to exercise the right of withdrawal, see below and on our website.
In order for you to use your right of withdrawal in time, it will be sufficient for you to, before the expiry of the withdrawal period, send a notification stating that you want to exercise your right of withdrawal.
When exercising your right of withdrawal you must pay the costs for the return shipping and you are responsible for the condition of the product from the time of receipt and during the return shipping. We recommend that you send the product well packaged and in its original box and/or packaging. The product shall be returned within 14 days from the date that we received your notification stating that you want to exercise your right of withdrawal. Returns shall be made to us according to the methods and procedures specified on our website.
When you exercise your right of withdrawal, we will reimburse you for the returned product. We have the right to deduct a sum correspondent to the diminished value of the product compared to the original value. This only applies if and to the extent you are liable for any diminished value of the product resulting from the handling of it other than what is necessary to establish the nature, characteristics and functioning of the product.
We will promptly reimburse the payments; at the latest within 14 days from the date we received your notification stating that you want to exercise your right of withdrawal. However, we will delay the reimbursement until we have received the product or you have showed that the product has been returned. Reimbursement will be made to you by the same payment method chosen by you unless otherwise agreed or there is any hindrance to such reimbursement. We will not reimburse you the full costs for the shipping fees if you have expressly chosen a certain type of delivery (for instance express delivery), although we offered a common and generally acceptable type of delivery which would have incurred lower shipping fees. In such case we will reimburse you for the amount corresponding to the common and generally acceptable type of delivery. Shipping fees are not reimbursed for partial returns.
Unless otherwise is provided by mandatory applicable law, you as a consumer are entitled to lodge a complaint for a defect in the product within three years from the date you received the product. .
If you wish to lodge a complaint regarding an ordered product must contact us as soon as possible after discovering the defect. To be valid, the complaint must be made within a reasonable time after you discovered or should have discovered the defect. Complaints made within two months from the time when the you discovered the defect will be deemed to be lodged at the right time. Upon a complaint, you must be able to demonstrate that the products have been purchased by us, for example by showing a receipt.
Notwithstanding the above, Sand & Soul Skin is only responsible for defects which a customer that is a legal entity notifies Sand & Soul Skin of within fifteen (15) days from collection or receival of the purchased products. This does not apply if the customer fails to report to the forwarding agent any defects which have arisen or are likely to have arisen during shipment as described under clause 8 above. In such case, the customer loses its right file a complaint to Sand & Soul Skin.
We pay for return shipping of approved complaints.
When we have received a complaint of a product and established that the complaint is valid in accordance with applicable legislation, we will primarily replace the product or rectify the defect.
We reserve the right to deny a complaint if it turns out that the product is not defective according to applicable legislation.
Events outside Sand & Soul Skin’s control, which are not reasonably foreseeable, shall be considered force majeure, meaning that Sand & Soul Skin is released from its obligations to fulfil contractual agreements. Example of such events are, but not limited to; government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
Limitation of liability
Sand & Soul Skin’s liability under these terms and conditions and the agreement with the customer is for each loss or damage limited to an amount equal to the total amount paid by the customer to Sand & Soul Skin for the product to which the loss or damage relates or derive from.
Sand & Soul Skin is not liable for indirect losses or loss of profit
In relation to a customer who is a consumer, this clause applies as far as possible under mandatory consumer protection legislation.
Applicable law and dispute resolution
Disputes concerning the interpretation or application of these terms and conditions or the agreement between Sand & Soul Skin and the customer shall be interpreted in accordance with Swedish law. The UN purchasing law (CISG) shall not apply to the agreement. Swedish law shall not however apply in a situation where a customer which is a consumer has better rights according to mandatory applicable consumer protection law in the country where the customer resides.
In cases of any dispute with customer who is consumer, we will follow the submitted recommendations from the Swedish National Board for Consumer Disputes. The National Board for Consumer Disputes may be accessed either via the website www.arn.se or address Box 174, 101 23 Stockholm, Sweden. A customer who is a consumer may also lodge a complaint at the European Commission’s platform for online dispute resolution (the “ODR platform”) which you may access here. A dispute with a customer who is a consumer can also be settled by a public court.
All arbitral proceeding conducted pursuant to the above, all information disclosed and all documents submitted or issued by or on behalf of any of the disputing parties or the arbitrators in any such proceedings as well as all decisions and awards made or declared in the course of any such proceeding shall be kept strictly confidential and may not be used for any other purpose than these proceedings or the enforcement of any such decision or award, nor be disclosed to any third part by the customer without the prior written consent of Sand & Soul Skin.
Notwithstanding the foregoing, Sand & Soul Skin may take any legal action necessary at any competent court in the customer’s country of residence for collection of delayed payments. The parties do hereby accept that the jurisdiction of such court shall apply for such purpose.
This website/ online shop is owned and operated by Sand & Soul Skin AB. The company is registered in Sweden under registration number 559170-2021, and the registered head office is located at; c/o Petit Banana PR, Grubbens Gata 5, 11232 Stockholm, Sweden. Please contact email@example.com if you have any questions regarding our Terms and Conditions.